83% shorter average handle time when compared to phone support. 92.86% customer satisfaction rating (CSAT).
Connect Direct has made solving customer issues faster. The average time to resolve issues with Deaf customers has dropped 33%
Michele Gifford Senior Operations Manager
Comcast National Center of Excellence, Spokane, Washington
Each year more than 2,500 Americans lose their lives and 11,000 more are seriously injured as a result of home fires. The deaf and hard of hearing community is especially vulnerable due to notification challenges on recalls or other vital information. Without your support, some of our clients may never have had the opportunity to ask for help. We’re grateful to you and your team for everything that you’ve done to help us better serve our clients!
American Red Cross
Engineered by CSD, the largest social impact organization for the deaf community worldwide.