Use sign language directly in your call center

A one-to-one customer service solution for deaf callers over video.

Improve customer experience

Reduce call wait time

Stand out as an accessible provider

Improve customer experience

Reduce call wait time

Stand out as an accessible provider

The Solution

How trained staff, native language use and direct video calling will impact your callers.

How it works

Your contact center will be in good hands using our simple, proven process.

Case studies

Review how other busy contact centers have increased efficiency and customer experiences with Connect Direct.

Reduce call times and frustration for your deaf callers and English-speaking representatives

Our Clients & Partners

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83% shorter average handle time when compared to phone support. 92.86% customer satisfaction rating (CSAT).
Google Logo
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Connect Direct has made solving customer issues faster. The average time to resolve issues with Deaf customers has dropped 33%

Michele Gifford
Senior Operations Manager

Comcast National Center of Excellence, Spokane, Washington
Xfinity Logo
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Each year more than 2,500 Americans lose their lives and 11,000 more are seriously injured as a result of home fires. The deaf and hard of hearing community is especially vulnerable due to notification challenges on recalls or other vital information. Without your support, some of our clients may never have had the opportunity to ask for help. We’re grateful to you and your team for everything that you’ve done to help us better serve our clients!

American Red Cross

American Red Cross Logo

Engineered by CSD, the largest social impact organization for the deaf community worldwide.