Connect Direct is a Simple Concept with a Big Impact
At Connect Direct, we imagine a world where any customer can reach any company in any language in a more meaningful, personal, and direct way. We strive to help companies eliminate the need for third-party translation and to create a business environment where all spoken and signed languages are equal. Through this, we seek to open customer service initiatives to a new sense of equality, empathy, and cultural connection.
Communication with No Barriers
Connect Direct is supported by over 40 years of experience in the Deaf Community. You get the benefit of partnering with a team that knows and understands Deaf culture because we are a Deaf-led organization. That connection allows you to be part of our mission to ensure fully accessible communications while creating jobs by and for the deaf community.
Connect Direct has made solving customer issues faster. The average time to resolve issues with Deaf customers has dropped 33%