About us

Partner with a company that cares about both sides

Empathy for the deaf community and an understanding that your business has financial targets has created an effective solution for both callers and call centers.

Engineered by CSD

An improved customer experience to VRS

Working with industry leaders

Engineered by CSD

An improved customer experience to VRS

Working with industry leaders

Connect Direct is a Simple Concept with a Big Impact
At Connect Direct, we imagine a world where any customer can reach any company in any language in a more meaningful, personal, and direct way. We strive to help companies eliminate the need for third-party translation and to create a business environment where all spoken and signed languages are equal. Through this, we seek to open customer service initiatives to a new sense of equality, empathy, and cultural connection.

Communication with No Barriers
Connect Direct is supported by over 40 years of experience in the Deaf Community. You get the benefit of partnering with a team that knows and understands Deaf culture because we are a Deaf-led organization. That connection allows you to be part of our mission to ensure fully accessible communications while creating jobs by and for the deaf community.

Stats

Shorter Call Times

33-42%

Expanded market reach by

3x

more deaf
customers
Customers say

94.5%

prefer calls in their
first language
American Sign Language Users

2+ million

Improving leading Fortune 500 companies deaf support

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83% shorter average handle time when compared to phone support. 92.86% customer satisfaction rating (CSAT).
Google Logo
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Connect Direct has made solving customer issues faster. The average time to resolve issues with Deaf customers has dropped 33%

Michele Gifford
Senior Operations Manager

Comcast National Center of Excellence, Spokane, Washington
Xfinity Logo
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Each year more than 2,500 Americans lose their lives and 11,000 more are seriously injured as a result of home fires. The deaf and hard of hearing community is especially vulnerable due to notification challenges on recalls or other vital information. Without your support, some of our clients may never have had the opportunity to ask for help. We’re grateful to you and your team for everything that you’ve done to help us better serve our clients!

American Red Cross

American Red Cross Logo