Case Studies

Working with industry leaders

Learn how we helped industry leaders optimize their service, team and customer retention. The results speak for themselves.

Our Clients & Partners

Direct connection is powerful for businesses and customers alike
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83% shorter average handle time when compared to phone support. 92.86% customer satisfaction rating (CSAT).
Google Logo
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Connect Direct has made solving customer issues faster. The average time to resolve issues with Deaf customers has dropped 33%

Michele Gifford
Senior Operations Manager

Comcast National Center of Excellence, Spokane, Washington
Xfinity Logo
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Each year more than 2,500 Americans lose their lives and 11,000 more are seriously injured as a result of home fires. The deaf and hard of hearing community is especially vulnerable due to notification challenges on recalls or other vital information. Without your support, some of our clients may never have had the opportunity to ask for help. We’re grateful to you and your team for everything that you’ve done to help us better serve our clients!

American Red Cross

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